Shipping Policy

We ship live plants only on shipping days that ensure the shortest possible transit time.

• International orders: shipped from Monday to Tuesday only.

• Domestic orders (Germany): shipped from Monday to Wednesday only.

This schedule helps avoid unnecessary storage over the weekend and minimizes the risk of transit-related damage.

Alternatively, you may collect your order in person by prior appointment. Simply select "Local Pickup" during checkout.

To protect the health of our plants, we reserve the right to postpone shipments during periods of extreme weather conditions, including frost, excessive heat, or severe weather. Orders will be dispatched as soon as safe shipping conditions return. This measure is taken solely to protect the plants and does not entitle the customer to compensation or cancellation.

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Shipping Costs & Delivery Times

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Germany

• €9.90 – DHL Standard (approx. 1–3 business days)

• €25.00 – DHL Express / UPS Express (approx. 1 business day)

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European Union

• €25.00 – DHL Standard (approx. 3–5 business days)

• €50.00 – DHL Express / UPS Express (approx. 1 business day)

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Switzerland

• €25.00 – DHL Standard (approx. 3–5 business days)

• €85.00 – DHL Express / UPS Express (approx. 1 business day)

Delivery times are estimates only and are not guaranteed. Delays caused by shipping carriers, customs authorities, weather conditions, public holidays, force majeure, or other circumstances beyond our reasonable control do not entitle the customer to compensation, cancellation, or any other claims.

For shipments to countries outside the European Union, customs duties, import taxes, VAT, or other local import charges may apply. These charges are not included in the purchase price or shipping costs and are the sole responsibility of the customer. Please check your country's import regulations before placing your order.

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Shipments to Norway & United Kingdom

For orders shipped to Norway and the United Kingdom, we provide a Phytosanitary Certificate together with all documentation required for plant import.

To keep certification costs as low as possible, phytosanitary certificates are generally applied for collectively on the 10th of each month.

Based on our experience, delivery usually takes approximately two to three weeks after the certificate has been issued.

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Claims & Complaints

Please inspect your shipment immediately upon delivery.

If your order arrives damaged, you must notify us without delay, and no later than 24 hours after delivery, by email at pkplants@proton.me.

Your claim must include clear photographs of:

• the unopened shipping box,

• the shipping label,

• the internal packaging,

• and the affected plant(s).

Due to the natural and continuous development of live plants after delivery, complaints submitted after this period may no longer be verifiable and may therefore not be accepted.

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Returns

No return may be made without our prior approval.

Until your claim has been reviewed, the plant must remain in its original condition. Repotting, changing the growing medium, pruning, or removing leaves, roots, or other plant parts may make it impossible to assess the original condition of the plant and may result in the loss of any potential claim.

Whenever possible, returned plants must be shipped using the original packaging and protective materials.

The sender is responsible for any damage caused by inadequate or improper packaging during the return shipment.

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Information About Live Plants

Live plants are natural products, and every specimen is unique.

Natural variations in:

• size,

• number of leaves,

• variegation,

• coloration,

• growth habit,

• root development,

• or other botanical characteristics

are normal and do not constitute defects, provided the delivered plant corresponds to the ordered variety.

Likewise, the following may occur during transport:

• minor leaf tears,

• slight discoloration,

• loss of individual leaves,

• temporary growth interruption,

• or other signs of transport stress.

These are common characteristics of shipping live plants and, by themselves, do not constitute grounds for cancellation, replacement, refund, or price reduction.

With proper care and suitable growing conditions, most plants recover quickly and continue healthy growth.

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Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or failure to collect the parcel from a pickup location or parcel shop within the carrier's holding period, we reserve the right to charge a €20.00 handling fee, in addition to any return shipping costs or reshipping charges incurred.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will gladly correct the address free of charge, provided the order has not yet been dispatched.

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